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Return & Refund Policy

Return & Refund Policy

1. Overview

At URBANURJA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. This policy outlines the terms and conditions for returning products and obtaining refunds for purchases made on our website.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

3. Non-Returnable Items

The following items cannot be returned:

4. Return Process and Timeline

Step 1: Initiate a Return (Within 7 Days of Receipt)

Step 2: Receive Return Authorization (Within 2 Business Days)

Step 3: Ship Your Return (Within 5 Days of RA Approval)

Step 4: Inspection and Processing (Within 5 Business Days of Receipt)

5. Refund Process and Timeline

Step 1: Refund Approval

Step 2: Refund Processing (Within 10 Business Days)

Step 3: Late or Missing Refunds

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at []. We will arrange for a replacement or refund at no additional cost to you. Please provide your order number, a description of the issue, and any relevant photographs, unboxing video.

7. Exchanges

We only replace items if they are damaged and wrong item delivered to you. If you need to exchange an item with different item, please contact us at [] our team will review and update you if it’s possible or not.

8. Contact Information

For more information about our return and refund policy, if you have any questions, or if you need to initiate a return, please contact us at [].

This return and refund policy is effective as of [01/April/2024] and is subject to change without notice. Please review it regularly for any updates.