Shipping Policy
Shipping Policy
1. Overview
At Urbanurja.com, we strive to deliver your orders promptly and efficiently. This shipping policy outlines the terms and conditions related to the shipping of products purchased on our website.
2. Shipping Destinations
We currently ship to the following locations:
- Domestic: [i.e All Over INDIA only]
3. Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs:
- Standard Shipping: [Estimated delivery time, e.g., 5-15 business days] - [Free Shipping]
- Expedited Shipping: [Estimated delivery time, e.g., 3-7 business days] - [At Extra Cost - Contact Customer Service via Email or Whatsapp]
- Overnight Shipping: [Estimated delivery time, e.g., 1-3 business day] - [At Extra Cost - Contact Customer Service via Email or Whatsapp]
- B2B / Bulk Order Shipping: [Please discuss with our Customer Service via Email or Whatsapp]
4. Order Processing Time
Order Confirmation:
- Once your order is placed, you will receive an order confirmation email within 12hrs.
Processing Time:
- Orders are processed within [2 business days, e.g., 1-2 business days] from the order confirmation date.
- Processing times may be extended during peak seasons or due to unforeseen circumstances.
5. Delivery Timeline
- Standard Shipping: [5-15 business days]
- Expedited Shipping: [3-7 business days]
- Overnight Shipping: [1-3 business day]
Note: Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
6. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided on our website at [tracking URL] or through the carrier’s website.
7. Shipping Restrictions
- We do not ship to incomplete addresses.
- Some products may have restricted delivery options due to local regulations or carrier limitations.
8. Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact our customer service team at [connect@urbanurja.com] sameday after delivery, along with photographs and complete unboxing video.
- We will work with the carrier to resolve the issue and ensure you receive your order.
10. Incorrect Address
- Please ensure that all shipping information is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize that you have entered the incorrect address, please contact us immediately at [customer service email]. We will do our best to update the address before the order is shipped, but we cannot guarantee changes after the order has been processed.
11. Contact Information
For any questions or concerns about our shipping policy, please contact us at [connect@urbanurja.com] or by [Whatsapp Support].
This shipping policy is effective as of [01/April/2024] and is subject to change without notice. Please review it regularly for any updates.